Your privacy matters
Privacy Policy
Wonderstar s. r. o. respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our restaurant, website, and services.
Effective date: 3 September 2026
Introduction
Welcome to Wonderstar s. r. o.. We are dedicated to protecting your privacy and handling your personal information in a transparent and responsible manner. This policy outlines the types of information we collect, how we use it, and the choices you have regarding your data.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all personal information we collect, including through reservations, enquiries, and website usage. By using our services, you agree to the practices described in this policy.
Information We Collect
We collect personal information that you provide directly to us, as well as some information automatically when you use our website. The categories below explain what we may gather.
- Contact details: name, email address, phone number.
- Reservation details: date, time, party size, dietary requirements, special requests.
- Enquiry details: messages and information you provide when contacting us.
- Website usage data: IP address, browser type, pages visited, and referring site (collected via cookies and similar technologies).
We only collect personal information that is reasonably necessary for our functions and activities, and we do so by lawful and fair means.
How We Use Your Information
We use your personal information to provide and improve our services, respond to your enquiries, and manage reservations. Specifically, we may use your information for the following purposes:
- To process and manage table reservations and private dining bookings.
- To respond to contact enquiries and provide customer support.
- To send you important information about your bookings, such as confirmations and reminders.
- To improve our website and services through analytics.
- To comply with legal obligations.
We will not use your personal information for purposes unrelated to those described in this policy without first obtaining your consent, unless required or authorised by law.
Reservations and Contact Enquiries
Reservation Data
When you make a reservation, we collect your name, contact details, date, time, party size, and any dietary requirements or special requests. This information is used solely to manage your booking and provide the best possible dining experience.
- Reservation information is stored securely and accessed only by authorised staff.
- We may use your contact details to send booking confirmations and reminders.
- We do not use reservation data for marketing purposes without your explicit consent.
Contact Enquiry Data
When you contact us via email, phone, or our website form, we collect the information you provide, such as your name, email address, phone number, and message content. We use this information to respond to your enquiry and for internal record-keeping.
- Enquiries are stored securely and retained only as long as necessary.
- We do not share your enquiry information with third parties except as required by law.
You can reach our reservations team at (07) 5550 2846 or [email protected].
Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your information to third-party service providers who assist us in operating our website, processing reservations, or providing services, but only to the extent necessary and under strict confidentiality obligations.
Examples of service providers include reservation platforms, email service providers, and analytics providers. We may also disclose information if required by law or to protect our legal rights.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.
- Secure storage of physical records.
- Encryption of electronic data in transit and at rest.
- Access controls limiting information to authorised personnel.
- Regular review of our security practices.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work continuously to maintain a safe environment.
Your Rights and Choices
Under Australian privacy law, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.
- To request access or correction, contact us using the details below.
- We will respond to your request within a reasonable timeframe.
- You may also opt out of receiving marketing communications at any time.
If you wish to exercise these rights, please contact us at (07) 5550 2846 or [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we will indicate the effective date at the top of this page.
Effective date: 3 September 2026
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us using the details below.
- Phone: (07) 5550 2846
- Email: [email protected]
- Address: Černyševského 1287/10 mestská časť Petržalka 811 07 Bratislava Slovakia